Delivery Details

DELIVERY PACKAGING
Your order will be delivered in a package with the Bitlando logo.

WHAT ARE THE DELIVERY COSTS AND OPTIONS?
We offer a number of delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand times (such as Christmas, Valentine’s Day and Black Friday weekend) deliveries may take longer than expected.

Bitlando currently uses DHL, FedEx and DPD services to ship to worldwide, with standard and express shipping options available in most locations. Costs vary by shipping destination – please check in on the basket or checkout page to see the options and prices.

Our shipping algorithm will determine the fastest, most cost-effective, and most reliable carrier for each shipment based on these factors: where it’s fulfilled, where it’s shipping, the selected shipping method, and the shipping speeds and prices of our carriers.

CHOOSING YOUR DELIVERY OPTION
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. Unfortunately we are unable to deliver to some countries and this will be indicated at the checkout.

We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. Speed and price depends on product type and destination.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less

However please note that during peak demand times (such as Christmas, Valentine’s Day and Black Friday weekend) the despatch process may take longer than expected. The tracking link in your confirmation email allows you to monitor the status of your order from dispatch to delivery.

CUSTOMS FEES
If you order products from our site for international delivery, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information.

WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?
If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available).

Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.

WHAT IF YOUR ORDER DOESN’T ARRIVE WHEN YOU EXPECT?
If your delivery is more than 4 working days overdue, please contact us. We will then do everything we can to track down your order.

RETURNS & REFUNDS
At Bitlando, we’re not 100% happy unless you are, which is why we offer a simple returns policy. Learn more about our returns policy on our Returns & Refunds page.